Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at mavi_georgia@icloud.com. Please note that returns will need to be sent to the following address: [Georgia Mavi Längenfeld 6444, Längenfeld, Austria]
If your return is accepted, we'll send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mavi_georgia@icloud.com.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Since our products are produced and fulfilled by a print-on-demand partner, defective or misprinted items will be reprinted or refunded at no cost to you — you do not need to return the item in these cases.
Exceptions / Non-Returnable Items Because our products are custom-made and printed on demand, they are generally considered personalized items and may not be eligible for return under EU consumer law exceptions for custom goods. However, we handle each case with care — please reach out and we'll do our best to find a solution.
We also do not accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to contact us first at mavi_georgia@icloud.com. If a return is accepted, once we receive and process it, please make a separate purchase for the new item.
European Union 14-Day Cooling Off Period If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification — except for custom or personalized items, which are exempt from this right under EU Consumer Rights Directive (Article 16(c)). For non-personalized items, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at mavi_georgia@icloud.com.